Terms & Conditions

Terms & Conditions

  1. General

The following terms and conditions apply to all orders placed by the customer at the greycastles website, a mobile website (jointly referred to as “greycastles.com” )

By using greycastles.com and/or placing an order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the Terms before placing your order.

Only persons who can enter into a legally binding contracts under the Indian Contract Act, 1872 can use greycastles.com and/or transact on greycastles.com. 

The inclusion of any products or services on greycastles.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on greycastles at the time you place your order.

greycastles wants to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the greycastles.com site, or which impacts the security of the site, or employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

  1. Prices and delivery charges

The prices displayed at greycastles.com include Goods and Services Tax (GST) or any other alternate indirect tax, but do not include a delivery charge. If the GST rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is Rs. 20. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Prices in-store and online may vary.

  1. Ordering/Conclusion of contract

The ordering option available to you is via greycastles.com. Please visit our Customer Service pages for further information.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, we will notify you and ask you to contact greycastles.com Customer Service who will settle the refund.

Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

An item’s measurements given on greycastles.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.



Greycastles reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods. 


If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

Ownership of rights 

All intellectual property rights, such as trademarks and copyrights at Greycastles.com remain with Greycastles and its subsidiaries or licensors. Any use of greycastles.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of www.greycastles.com